"In 1979, when a car dealer gave Rosemary Shahan a hard time about getting her car fixed, he could not have imagined the consequences for the auto industry. Not only did Shahan picket his dealership for five months, but the North Canton, Ohio native then spent the next 20 years as a consumer advocate -- lobbying, cajoling, complaining, and generally causing trouble for the auto industry.
She now heads the California-based Consumers for Auto Reliability and Safety, which is based in Sacramento. But by phone and fax, she recently played an important role in awakening less-than-alert Ohio legislators and preventing the auto industry from planting what she saw as a boobytrap in Ohio's lemon law....In Ohio, Shahan was concerned about proposed changes to the lemon law, which was adopted in 1987. It gives consumers the right to force automakers to take back defective vehicles." -- "The 'nuisance' who helped win Ohio's lemon-law fight," Cleveland Plain Dealer, May 30, 1999.
A yearlong celebration of 40 people who have made extraordinary efforts to improve others' financial well-being.
"A Driving Force for Lemon Laws"
Rosemary Shahan, President and Founder of Consumers for Auto Reliability and Safety Why she's a hero: Shahan, 62, has spent three decades fighting on drivers' behalf for more effective repairs, improved safety, and fairer financing.
Read more here: money.cnn.com/galleries/2012/pf/1205/gallery.consumers-customer-service.moneymag
Auto safety activist Rosemary Shahan turns lemons into legislation
April 1, 2012; by Ken Bensinger
"Shahan is the founder and president of Consumers for Auto Reliability and Safety (CARS). The Sacramento organization has been the driver of some of the most important advances in auto-related safety and financial protection regulation on the books today.
Shahan, 62, championed the nation's first lemon law in California, which has since been copied in every state. She was a major force behind the federal air bag mandate and laws protecting military service members from abusive car loans. And she's not finished."
Read more here: articles.latimes.com/2012/apr/01/business/la-fi-himi-shahan-20120401
One manufacturer testified that his firm might take 30 tries to have a single problem fixed. The new law says that if a substantial defect isn't remedied after 4 repair attempts or 30 days out of service, the owner is entitled to a refund or replacement." -- "After 3 1/2 years of bitter struggle, the lemon law finds sweet success," The Daily Californian, July 10, 1982