Consumers for
Auto
Reliability and
Safety ®

C.A.R.S. Activities 2009

Testifying before U.S. Congress regarding predatory,
fraudulent, and illegal auto dealer practices
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Restoring protections for injured victims
of unsafe, defective Chrysler vehicles
In a dramatic reversal, Fiat-Chrysler wrote to Sen. Richard Durbin to inform him that Fiat-Chrysler will assume liability, as previously required by law, and allow future cases involving pre-bankruptcy vehicles to be heard in court. This is good news for future victims and their families, but still leaves innocent victims of the "safety gap" who were injured by unsafe Chrysler vehicles, but whose claims have not been heard yet, with no recourse. CARS will continue to push for them to be treated fairly and finally get justice.
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CARS wins major new consumer protection laws for car buyers

Millions of California car buyers will benefit from two new consumer protection laws
that will take effect January 1, 2010.
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Sacramento Bee, October 16, 2009
New laws aid California used-car shoppers
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CARS exposes dealer scams under federal Cash for Clunkers program

CARS, Consumer Action, Public Citizen, and Center for Auto Safety seek action by U.S. Department of Transportation to rein in auto dealer scams under Cash for Clunkers; Consumer Group letter to U.S. Secretary of Transportation Ray LaHood, August 12, 2009
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CARS and Consumer Action expose auto dealer bait-and-switch practices
under Cash for Clunkers
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Consumer Group letter to U.S. Secretary of Transportation Ray LaHood, August 21, 2009
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CARS provides information about auto dealer Cash for Clunkers scams
to Government Accountability Office (GAO)


Upon conclusion of the Cash for Clunkers program CARS was contacted by the GAO and the Department of Transportation Office of Inspector General, seeking input regarding the impact of the program on car buyers. CARS provided data and other information from the consumer perspective, and called upon the GAO and DOT to survey car buyers who participated in the program.
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C.A.R.S. Mission
CARS is a national, award-winning,
non-profit auto safety and consumer
advocacy organization working to
save lives, prevent injuries, and
protect consumers from
auto-related fraud and abuse.

THANK YOU!
to everyone who has supported CARS' work, including the more than 573,500 people who have contributed financially to CARS, signed or shared CARS' petitions, and / or posted personal comments.

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CarMax sells cars with deadly
safety defects.
More than 630,000 viewers have
watched this ABC 20/20 excerpt
on CARS' YouTube channel,
catching CarMax on camera:

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Take Action
Sign C.A.R.S.' petition: Tell CarMax to stop selling unsafe, recalled cars to consumers
 

 
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Help tell the
world that
We NEVER Surrender!
 
 
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Buyer Beware! Auto dealers use
forced arbitration
to get away with cheating customers
Even when car dealers flagrantly violate consumer protection laws, you may not be able to get justice. That's because almost 100% of car dealers stick "forced arbitration" clauses into their contracts. If they cheat you, and you try to take them to court, they can just laugh at you. That's because they can get your case kicked into arbitration -- a secret, rigged process that favors big, corrupt lawbreakers. The dealer often gets to choose the arbitration firm, and even the arbitrator who hears your case. Unlike judges, arbitrators are perfectly free to ignore the law.

Dealers claim that arbitration is quick. But Jon Perz in San Diego had to wait over 8 years in "arbitration limbo" before he finally got justice, after Mossy Toyota sold him an unsafe car. CARS produced a short video exposing what happened. More than 1.3 million people have watched our video on YouTube:
See the billboard CARS displayed
right next to Mossy Toyota's car lot,
and read more about how Jon finally won.

 
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