Consumers for
Reliability and

Board of Directors and Advisory Board

About CARS

Rosemary Shahan

CARS founder Rosemary Shahan has a 30-year track record of non-partisan public service; including repeatedly testifying before Congress, and serving on a Federal Advisory Board to the Federal Trade Commission. Directors of the National Highway Traffic Safety Administration have also repeatedly sought her advice on auto safety policy matters.

The Board and Advisory Board of CARS include some of the nation's leading consumer protection experts, including:

Cher McIntyre, Director of Advocacy, Consumer Action, 1994 - 2009;

Lucinda Sikes , Lecturer in Residence, U.C. Berkeley Boalt Hall School of Law;

Jean Ann Fox, Director of Financial Services, Consumer Federation of America;

Pamela Gilbert, Executive Director of the U.S. Consumer Product Safety Administration, 1995 - 2001;

Steven Taterka, former Deputy Attorney General of Indiana and member of the National Association of Attorneys General Task Force on Autos.

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C.A.R.S. Mission
CARS is a national, award-winning,
non-profit auto safety and consumer
advocacy organization working to
save lives, prevent injuries, and
to protect consumers from
auto-related fraud and abuse.

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What's NEW?
GM recalled car repair parts -- delays put customers at risk
GM and its dealers have started to perform the safety recall repairs on over 2.6 million vehicles with ignition switches that can turn off in traffic without warning, leaving drivers unable to steer, and causing the air bags to fail to deploy in a crash. However, some owners of recalled cars are likely to experience lengthy delays while they wait for repair parts to arrive at dealerships, and have appointments scheduled for the repairs.

GM has predicted that it may take until October for some repairs to be completed. Meanwhile, CARS recommends that if you own one of the recalled vehicles, you should insist on getting a loaner car -- and check the safety recall status of the loaner car yourself, by entering the Vehicle Identification Number on the manufacturer's website, where the manufacturer provides access to safety recall information. NEVER trust a car dealer to ensure that a loaner car is safe. Auto dealers are OPPOSED to laws that would stop them from loaning out unsafe, recalled cars.

Read More:
Detroit Free Press: GM says replacement ignition switch parts arriving at dealerships
Buyer beware: NEVER trust that a dealer will have the safety recall repairs performed before selling you a car that is being recalled. Dealers are so eager to make a buck, fast, they are unwilling to delay sales long enough to get the safety recall repairs done -- for FREE.

Plus -- dealers are actively opposing legislation in Washington, DC and in California that would prohibit them from renting, selling, leasing, or loaning unsafe, recalled vehicles to consumers, unless the safety recall repairs have been performed first.

CARS’ tips on how to buy a safe, reliable used car — without having to risk going to a dealer:

Top 12 used car buying tips

Dealers playing “used car roulette” with customers’ lives — and opposing legislation to make them stop

Did a dealer sell you an unsafe, recalled car? We want to hear your story. Contact CARS

Buyer Beware! Auto dealers' one-
sided contracts can ruin your life
Even if the dealer breaks the law, you might not be able to get justice. Forced arbitration clauses hidden in the fine print can keep you tied up for years. The dealer even gets to pick the arbitrator who hears your case. Here's what happened to a car buyer in San Diego:
Think this is outrageous? Call your member of Congress at 202-224-3121, and urge them to vote for the Arbitration Fairness Act. More about the AFA, now pending before Congress:
Here's what we're doing to bring
more attention to Jon's plight:
Used Car Nightmare logo

Jon Perz has started a new petition
on the website
You're invited to check it out and send a message letting Mossy Toyota know what you think.
used car nightmare petition

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