Consumers for
Reliability and

Awards presented to C.A.R.S.

National Consumer Law Center

The Consumer Impact Award

Presented to Rosemary Shahan
In recognition of her visionary leadership
in protecting consumer rights and
preserving access to economic justice

The award was presented by NCLC at the annual Consumer Rights conference in Seattle, October, 2012
NCLC has presented this award only once before, to Jean Ann Fox
Rosemary was introduced by leading national consumer advocate
and former Duke University Law Professor Tom Domonoske

The Consumer Impact Award recognizes exceptional consumer advocates who are non-attorneys,
who would otherwise receive the NCLC Vern Countryman Award.


In 2012
California Reinvestment Coalition
Bestows the 2011 CRA Tiger Award
Rosemary Shahan

for Ferocious Pursuit of Community Reinvestment


Money Magazine: Heroes
A yearlong celebration of 40 people who have made extraordinary efforts
to improve others' financial well-being; May, 2012

"A Driving Force for Lemon Laws"
Rosemary Shahan, President and Founder of Consumers for Auto Reliability and Safety
Why she's a hero: Shahan, 62, has spent three decades fighting on drivers' behalf
for more effective repairs, improved safety, and fairer financing.
Read article:


CARS was selected by Consumers Union as one of 5 finalists
for the Consumers Union Excellence in Consumer Advocacy Award,
launched to honor those who advocate for consumers.

More about the award

Here is our 90 second video that was entered for the award:

Visit the CARS Youtube page for more of our videos.


Consumer Reports
February 2012
"Winners Circle"

available by permission from Consumer Reports


Consumer Attorneys of California
Consumer Advocate of the Year Award, 2009
"For her inspirational efforts in Protecting Consumer Rights and 
Improving Consumer Safety in the
Wake of Automaker Bankruptcy Filings"


Consumer Reports on Safety
Safety Crusaders
July 27, 2007


Money Magazine names CARS President one of the
"Class Acts" of 2004
January, 2005

Let us introduce you to a dozen unsung people
who did right by you last year.


Consumer Federation of America
presents Esther Peterson Consumer Service award to
CARS President Rosemary Shahan, widely considered to be
top consumer award in the nation
June, 2004


The Gleitsman Foundation Award of Achievement, 2002
Upon the recommendation of California
Attorney General Bill Lockyer

"For twenty-three years you have continued to work tirelessly, with no support staff and very little money, to improve auto safety and promote fair and equitable treatment for all consumers, particularly low-income consumers, minorities and women.... and for this we salute you."


California Alliance for Consumer Education

"Award for Excellence in Consumer Education" 2001


Consumer Attorneys of California
"Consumer Advocate of the Year 2000"

"For your passionate and persistent pursuit of consumer rights and for
your special ability to make manufacturers of defective and dangerous
products and insurance companies squirm."


Consumer Federation of California Albin J. Gruhn
Consumer Advocate Award (1999)

"In grateful appreciation and recognition of your long
and devoted service to the cause of consumers"


Consumer Action Award of Excellence (1998)

Presented by the San-Francisco based consumer organization,
a leader in consumer education and outreach to minority communities


National Association of Consumer Advocates
Distinguished Service Award (1997)

"In recognition of your deeply principled and passionate
commitment to consumer automotive safety issues"


Virginia Citizens Consumer Council
Distinguished Consumer Service Award (1992)


Congressional Distinguished Service Award (1985)

Consumer Protection and Transportation Safety Subcommittee.
In grateful recognition of outstanding service to the community.


State of California Department of Consumer
Affairs Distinguished Service Citation (1985)




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C.A.R.S. Mission
CARS is a national, award-winning,
non-profit auto safety and consumer
advocacy organization working to
save lives, prevent injuries, and
protect consumers from
auto-related fraud and abuse.

Take Action

Join our campaign on Facebook!
Take Action
Sign CARS' petition: Tell CarMax to stop selling unsafe, recalled cars to consumers
Buyer beware!  
NEVER trust that a dealer will have the safety recall repairs performed before selling you a car that is being recalled. Dealers are so eager to make a buck, fast, they are unwilling to delay sales long enough to get the safety recall repairs done -- for FREE.

Plus -- dealers are actively opposing legislation in Washington, DC and in California that would prohibit them from renting, selling, leasing, or loaning unsafe, recalled vehicles to consumers, unless the safety recall repairs have been performed first.

CARS’ tips on how to buy a safe, reliable used car — without having to risk going to a dealer:

Top 12 used car buying tips

Dealers playing “used car roulette” with customers’ lives — and opposing legislation to make them stop

Did a dealer sell you an unsafe, recalled car? We want to hear your story. Contact CARS

Buyer Beware! Auto dealers' one-
sided contracts can ruin your life
Even if the dealer breaks the law, you might not be able to get justice. Forced arbitration clauses hidden in the fine print can keep you tied up for years. The dealer even gets to pick the arbitrator who hears your case. Here's what happened to a car buyer in San Diego:
Think this is outrageous? Call your member of Congress at 202-224-3121, and urge them to vote for the Arbitration Fairness Act. More about the AFA, now pending before Congress:
Here's what we're doing to bring
more attention to Jon's plight:
Used Car Nightmare logo

Jon Perz has started a new petition
on the website
You're invited to check it out and send a message letting Mossy Toyota know what you think.

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