Category Archives: Used Lemons

ABC 20/20 exposes CarMax’s sales of damaged cars and unsafe, recalled cars

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CarMax Admits It Sells Unsafe, Recalled Cars
So — how can a car that’s so unsafe pass their so-called  “rigorous 125+ point inspection”? No one seems to know…and CarMax refuses to go on camera…

From ABC NEWS RADIO:

” CarMax says it has transformed the used car buying experience with no haggling pricing and financing and its “125+ point” inspection process to make sure drivers don’t end up with a lemon. But consumer advocates say CarMax sales reps don’t always disclose the complete history and condition of the vehicles they sell.

A 20/20 investigation found instances on two CarMax lots where vehicles were being sold with reportedly significant accident histories or unrepaired safety recall issues….

When it came to outstanding safety recalls, the Hartford dealership salesman was recorded on hidden camera telling Benitez that CarMax is unable to sell a car with a major safety recall. “We can’t even sell it until that’s taken care of,” he said. “We take care of any kind of safety concern prior to the car even being out here.”

However, a check of a federal government website revealed that the Toyota Camry at the Hartford CarMax dealership had three outstanding safety recalls on it at the time of our visit, including one for a power switch that could overheat and melt, possibly resulting in a fire. Five other vehicles sitting on the lot also had unfixed safety recalls, according to the government website.

CarMax declined an interview but told 20/20 in a statement that it doesn’t automatically fix recall vehicles before selling them and only does so if a customer requests it. CarMax says it does inform consumers about any open recalls and recently upgraded its website so customers can look up open recalls online through the government database. CarMax also says it retrained its staff on its recall policy.

A coalition of consumer and safety groups filed a petition with the Federal Trade Commission this June, urging the agency to investigate CarMax’s safety recall policy. Rosemary Shahan, head of Consumers for Auto Reliability and Safety (CARS), is calling on the FTC to require CarMax to have all safety recall vehicles repaired before selling them to consumers. “CarMax sells vehicles that are under safety recall without bothering to fix them,” said Shahan. “If they wanted to do it right, it would be very easy for them to do it right.” (Emphasis added)

Read more: ABC 20/20:  What Do Some CarMax Sales Reps Tell  Consumers?

One more reason NOT to buy a car from a car dealer

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Even the auto dealers themselves have to admit:  many car buyers dread buying cars from auto dealers. Young people are especially wary.  And for good reason.

Car dealers keep selling unsafe, recalled used cars to consumers, putting them, their friends and family, and other motorists at risk of death or serious, debilitating injuries.

And as if that weren’t bad enough, they also insist that you surrender your Constitutional rights as part of the price of buying a car from them.

Good luck trying to buy a car from a dealer without a “gotcha” clause hidden in the contract that says you give up your Constitutional right to take them to court, and benefit from  our nation’s hard-won consumer protection laws. Like laws against rolling back odometers, selling “junk” cars that are advertised as being “in mint condition,” or engaging in other forms of cheating, lying, fraud, and thievery.

And get this:  the dealers got a special exemption from Congress — just for car dealers —  that allows them to keep THEIR Constitutional rights. So they can take anyone they want to court, and use the laws that benefit THEM. But they killed a bill that would have protected YOU from losing your rights when you sign on the dotted line to buy a car from them.

If you’re fed up with car dealers and their scams, check this out:

Cleveland Plain Dealer: Arbitration: What you don’t know about fine print can hurt you

And let your local car dealers know you’re not buying from them until they clean up their act, and you don’t have to surrender your rights to buy a car from them.

ABC 30 investigation finds dangerous recalled cars for sale on dealer lots

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“A record number of vehicles are getting recalled this year. Car makers have pulled about one of every five vehicles on the road, 58 million of them. But many of the potentially dangerous cars are hiding in plain sight on used car lots here in the [Central] Valley.

The truth is: they’re all over the place, and you may never know it until it’s too late.”

ABC 30 investigation finds dangerous recalled cars for sale on dealer lots

 

CarMax — caught on Camera AGAIN selling unsafe, recalled cars

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An undercover investigation by WSB-TV in Atlanta, GA found CarMax is still selling unsafe, recalled cars — while claiming they take care of safety recalls.

Instead of cleaning up their act, and ensuring the cars they sell are safe, CarMax says they plan to keep leaving it up to car buyers to get the safety recall repairs done — AFTER they buy the car. For millions of recalled cars, it could take months before repair parts are available, and meanwhile CarMax customers will be stuck driving ticking time bombs.

Watch video: WSB-TV report: CarMax under Fire over Recall Policy

CarMax sells unsafe, recalled cars

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CARS continues to hear from more consumers who bought cars from CarMax, believing that they were safe. They were astonished and dismayed to find out that their car or truck was so unsafe, it was being recalled by the manufacturer due to safety defects.

One consumer in Richmond, VA called to say that he bought a GM car from CarMax, which advertises that all its cars must pass a rigorous “125+-point inspection” and be “CarMax Quality Certified” to be offered for sale. Then he found it that GM had recalled it because of the notorious ignition switch defect, which causes the car to die in traffic without warning, and also disables the power steering, power brakes, and air bag. A local GM dealer told him that it could take months before repair parts are available.

CarMax told him that was his problem, not theirs.

Meanwhile, he is afraid to drive the car. So he and his partner have a very expensive lawn ornament in their back yard.

Did CarMax sell you an unsafe, recalled car? Here’s what you can do:

1. Contact CARS. We want to hear your story. The only way we’re going to get CarMax to stop selling unsafe, recalled cars is for enough consumers whose lives are being put at risk, to speak up.

Contact CARS

2. File a complaint with the Federal Trade Commission. The FTC has the authority to crack down on CarMax over its false, misleading advertising, that claims its cars are so safe, they passed a 125+-point inspection. But — CarMax does not even check for safety recalls.

Complain to the FTC

 

 

Honda: “Oh, and by the way, this Honda’s air bags may explode in your face”

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In case you thought that other auto manufacturers were smarter than GM, or at least capable of learning from GM’s mistakes, here’s a reality check:

Honda is now specifically allowing its dealers to sell unsafe, recalled used cars with faulty air bags that are prone to spewing metal fragments that become sometimes-lethal projectiles — as long as they get the used car buyer’s signature on a written “disclosure”  — which the dealer can hide in a stack of documents and slip in AFTER you have already agreed to buy the car, settled on a price, and spent 4 hours at the dealership.

Safety Research and Strategies writes about why cars equipped with  these defective air bags are finally being recalled — because of horrific incidents like these:

“In May 2009, 18-year-old Ashley Nicole Parham.of Oklahoma died in a 2001 Honda Accord, after her vehicle [collided with] another car in the school parking lot, tripping an explosion that sent a piece of metal right into her carotid artery.

In 2010, Kristy Williams, a Georgia college student, was stopped at a light, when her airbags deployed, expelling metal shards, which severed her neck and carotid artery and required two weeks in intensive care. Williams’ case against Honda was settled for an undisclosed sum.

On Christmas Eve, Guddi Rathore was at the wheel of her 2001 Honda Accord, when a U.S. postal service truck pulled out in front of her. The minor fender bender caused the airbag to explode. The metal shards severed the arteries in her neck, killing Rathore in front of her three young children, also occupants in the Accord.”

One of the complaints SRS documents, that was filed with the National Highway Traffic Safety Administration:

“Oncoming driver crossed center line making a left turn in front of Honda driver. Honda struck passenger side of turning vehicle. Both driver and passenger side airbags deployed. However, the diver side airbag inflator ruptured and propelled a one-inch piece of shrapnel into the driver’s right eye. Loss of sight and severe lacerations to nose requiring 100 stitches.”

Even if those disclosures would pass legal muster — and some legal experts think they may be worse than no disclosure at all — what sort of car dealer would deliberately sell their customers a car with an air bag that may explode in their face and blind or kill them?

Read more:

Automotive News: Honda pushes dealers for buyer’s signatures on air bag liability

Safety Research and Strategies: NHTSA finally gets curious about exploding air bags

 

 

 

 

 

 

 

 

 

 

 

CarMax sells unsafe, recalled used cars

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CarMax advertises that each vehicle they offer for sale must pass a rigorous 125+ point inspection. But — does that include ensuring that safety recall repairs have been performed? The answer may surprise you.

Check out this recent news report:

WFMY-TV: Consumer Groups Warn CarMax Has Misleading Ads

Bottom line:  Don’t get snookered by those CarMax ads claiming that all their cars are “CarMax Quality Certified” and passed a “125+ point” inspection.  Unless you don’t mind the fact it could be a certified 125+ point ticking time bomb.

Did CarMax sell you a recalled used car? CARS wants to hear your story. Here’s how to get in touch:

Contact CARS

P.S. Even if you think your CarMax car is safe, it’s a good idea to check the manufacturer’s website for safety recalls, and enter in your car’s Vehicle Identification Number (VIN).

CarMax sells recalled used cars

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Auto retailing giant CarMax advertises that all of its cars have to pass a rigorous, 125+ point inspection before they are fit to sell. But ever wonder if that inspection includes safety recalls?

Huh?  How could a car pass CarMax’s rigorous inspection and still have a major safety defect that makes it so unsafe, it would be a violation of federal law for it to be sold as a “new” car?

Wellll…  that’s a very good question.

Keep in mind — CarMax recently played a major role in killing first-in-the-nation legislation in California that was backed by consumer and safety organizations, to make it illegal for car dealers to sell recalled used cars to consumers.  Their excuse?  They are not authorized to perform safety recall repairs.

That’s right. Auto manufacturers don’t allow independent dealers like CarMax to perform safety recalls because under federal law, the manufacturers are responsible for ensuring that the recall repairs are done properly.  Which makes sense, since the manufacturer is the one that made the defective product, issues the recall, and oversees the repairs.  Ultimately, if the safety recall repair is inadequate, or isn’t performed properly, and someone is killed or injured as a result, the manufacturer is the one who is held liable. Witness what’s going on with GM.

So watch out. CarMax thinks it’s OK to sell unsafe, recalled used cars to consumers simply because they’re not authorized by auto manufacturers to perform safety recall repairs. Seriously.

See for yourself. Here’s the testimony of CarMax’s Counsel against the California auto safety recall bill:

CarMax:  Don’t make us stop selling unsafe, recalled used cars

Bottom line:  Don’t get snookered by those CarMax ads claiming that all their cars are “CarMax Quality Certified” and passed a “125+ point” inspection.  Unless you don’t mind the fact it could be a certified 125+ point deathtrap.

Did CarMax sell you a recalled used car? CARS wants to hear your story. Here’s how to get in touch:

Contact CARS

P.S. Even if you think your CarMax car is safe, it’s a good idea to check the manufacturer’s website for safety recalls, and enter in your car’s Vehicle Identification Number (VIN).

GM Loaners May Not be Safer

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From the auto safety advocates who blew the lid on the GM ignition defect — the latest twist.

We’re concerned about the safety of consumers who go to GM dealers expecting to get a safer car — not realizing the dealers may loan them a ticking time bomb.

If GM cares about its customers’ safety, why is it opposing legislation in Congress to stop rental car companies from renting vehicles that are under a safety recall? and why are its dealers opposing legislation in CA to stop them from loaning, renting, or selling recalled used cars to consumers — without bothering to get them fixed first — for FREE?

Read more: GM Loaners May Not Be Safer

Has GM changed its stripes?

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General Motors executives, rocked by revelations about GM’s failure to fix known defects in its 2005 -2007 Chevy Cobalts and other cars the manufacturer produced in 2005 – 2007, seek to portray the company in a more favorable light, claiming  that the mistakes of the past belong to the “Old GM” and the “New GM”  has changed its stripes and is now more responsible and caring.

But — is it? You be the judge. Here’s what’s happening:  At the same time GM struggles to be perceived as a kindler, gentler company that actually cares about its customers’ safety, it is actively blocking legislation in the US Senate to stop rental car companies from renting unsafe, recalled vehicles to consumers. In other words, if an unrepaired, recalled Cobalt happens to show up in a rental car fleet, they are perfectly willing to keep playing “recalled car roulette” with your life.

GM’s position, argued in revealing testimony by Mitch Bainwol, Executive Director of the Auto Alliance, which includes GM, is that they don’t want to have to compensate rental car companies for the down time, when the manufacturers’ unsafe, defective products languish on rental car company lots while the manufacturers and their suppliers crank out the parts necessary to fix the safety defects. The fact the manufacturers are obviously responsible for making the defective products in the first place somehow doesn’t seem to register in their consciousness. To them, it’s all about avoiding any added costs, even if that means putting their customers’ safety at risk.

Adding fuel to suspicions about GM’s supposed change of heart: GM’s now offering concerned owners of the recalled cars a loaner, to be supplied by a GM dealer. However, they have not revealed what standards, if any, the loaner cars must meet. Is GM allowing its dealers to loan out vehicles that are under a safety recall?

If you think this scenario sounds far-fetched, think again. GM dealers are opposing the same federal legislation (S 921), named for Raechel and Jacqueline Houck —  two sisters, ages 20 and 24, who were killed by a recalled rental car. GM dealers are also fighting against a popular bill currently pending in California (SB 686) that would stop them from selling, renting, leasing, or loaning unsafe, recalled used cars to consumers.

Fe Lastrella, who lost her son, daughter, granddaughter (age 13) and son-in-law in a horrific crash near San Diego, after a Toyota dealer loaned her family a runaway Lexus while their new Lexus was in the dealership for routine maintenance, gave heartbreaking testimony in favor of the California loaner car safety measure.

Dealer lobbyists dismissed her testimony as irrelevant, because the crash involved a Lexus that had not yet been recalled — although her family’s tragedy raised public awareness and sparked a massive Toyota recall.  Instead, they argued that anytime there is a delay in getting repair parts, they should not be expected to stop loaning unsafe, recalled vehicles to consumers.

According to statewide polling, 88% of likely California voters disagree, and favor banning dealers from foisting unsafe, recalled vehicles into their customers. Of those, 78% “strongly” favor the restrictions.

Apparently GM and its dealers think the media can only focus on one auto safety disaster story at a time, and won’t connect the dots.

Video of US Senate hearing — GM represented by Mitch Bainwol, from Alliance of Auto Manufacturers, including GM

Senator Barbara Boxer asks: Should a rental car company be able to rent vehicles to the public when they’re under a safety recall?  Responses from auto manufacturers and dealers

Testimony of Fe Lastrella, who lost her daughter, son, granddaughter (age) 13 and son-in-law in horrific crash, due to an unsafe loaner car from Bob Baker Toyota / Lexus

Dealer lobbyists: Don’t stop us from renting, leasing, selling, or loaning unsafe recalled autos to consumers

Other vehicles besides the Chevy Cobalt included in the safety recall (so far):  2007 Pontiac G5s, 2003-7 Saturn Ions, 2006-7 Chevrolet HHRs, 2006-7 Pontiac Solstices, and 2007 Saturn Skys,

GM delayed Cobalt safety recall, while fatalities mounted

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General Motors issued a rare apology, after being hit with a barrage of news reports about faulty ignition switches in the popular Chevy Cobalt, that led to at least 13 deaths. GM engineers first discovered the defect in 2004.

Merely jostling the key in the ignition could lead the car to shut down, including disabling the air bags. But for years, GM denied that any defect existed and failed to issue a safety recall. Instead, the company merely issued a “technical service bulletin,” while their customers continued to die.

The defect means that at the very moment when drivers and passengers need the lifesaving protection air bags provide — in the milliseconds after a crash — the air bags would not inflate.

Twenty-nine year old Brooke Melton of Georgia was killed when she was driving to her boyfriend’s house. A 16-year-old died in a crash in Maryland when the ignition switch turned off and the air bag failed to deploy.

Buyer beware: NEVER trust that a dealer will have the safety recall repairs performed before selling you a car that is being recalled. Dealers are so eager to make a buck, fast, they are unwilling to delay sales long enough to get the safety recall repairs done — for FREE.

Plus — dealers are blocking legislation in Washington, DC and in California to stop them from renting, selling, leasing, or loaning unsafe, recalled vehicles to consumers, until they’ve been repaired.

CARS’ tips on how to buy a safe, reliable used car — without having to risk going to a dealer:

Top 12 used car buying tips

Dealers play “used car roulette” with customers’ lives — and oppose legislation to make them stop

Did a dealer sell you an unsafe, recalled car? We want to hear your story. Contact CARS

 

GM issues safety recall over faulty ignition switches

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General Motors is recalling nearly 780,000 compact cars in the US and Canada due to a faulty ignition switch. The switch can make the engine shut off without warning, causing a crash. The recalled vehicles are 2005 – 2007 Chevrolet Cobalts and 2007 Pontiac G-5s.

GM has acknowledged that 6 people have died in 22 crashes, linked to the problem.

Even something as simple as riding on rough roads or having other keys on the key ring can trigger the ignition switch to move out of the “run” position, cutting off both the engine and electrical power.

As required under federal law, GM will replace the ignition switches for free, through their franchised car dealers. However, it remains to be seen when the dealers will obtain sufficient parts to perform the safety recall repairs.

Meanwhile, GM is urging owners of the recalled vehicles to remove other items from the key rings for the ignition keys, pending repairs.

NOTE: If you are shopping for a used car, NEVER trust the dealer to ensure that the safety recall repairs have been performed. Dealers keep being caught selling unsafe, recalled vehicles to consumers — including so-called “certified” used cars.

Plus — dealers are actively opposing legislation in Washington, DC and in California that would prohibit them from renting, selling, leasing, or loaning unsafe, recalled vehicles to consumers, unless the safety recall repairs have been performed first.

CARS’ tips on how to buy a safe, reliable used car — without having to risk going to a dealer:

Top 12 used car buying tips

Dealers playing “used car roulette” with customers’ lives — and opposing legislation to make them stop

Did a dealer sell you an unsafe, recalled car?  We want to hear your story.  Contact CARS