Consumer Complaint Surveys

Year After Year, Auto Sales and Service
Rank #1 in Consumer Complaints

Top Ten Consumer Complaints: Annual survey released in 2021

Sources: Consumer Federation of America, National Association of Consumer Agency Administrators,
and North American Consumer Protection Investigators

#1 Auto -- misrepresentations in advertisements or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes.

Read survey report: https://consumerfed.org/press_release/nations-top-10-consumer-complaints/

Better Business Bureau

In 2020, new and used car dealers and auto manufacturers ranked among the most-complained-about businesses in America -- AGAIN.

The Better Business Bureau reports receiving 15,375 complaints about "car dealers" and "used car dealers."

Plus more than 10,733 complaints about "auto financing, auto maintenance, auto repair, auto warranty plans, auto processing, auto services, and car buying"

AND another 2,950 complaints about auto manufacturers.

See the U.S. Better Business Bureau's full report: 2020 U.S. Better Business Bureau Complaint Statistics, sorted by product / service / industry

C.A.R.S. Mission

CARS is a national, award-winning,
non-profit auto safety and consumer
advocacy organization working to
save lives, prevent injuries, and
protect consumers from
auto-related fraud and abuse.

THANK YOU!

to everyone who has supported CARS' work, including the more than 589,000 people who have contributed financially
to CARS, and signed or shared CARS' petitions. YOU are helping save precious lives!!

Donate here

Thanks!

Twitter blocked our
original CARS account
because we told the truth
about dangerous recalled cars,
Trump, and AutoNation

Here are the two tweets Twitter censored:

Read more at American Prospect:
"What's Up With Twitter's Content Moderation Policies?"

DANGER!!!

CarMax sells cars with
deadly safety recall defects.

ABC's 20/20 went undercover and caught
CarMax up to their sneaky tricks.

More than 787,000 viewers have watched this video clip on CARS' YouTube channel

Help save lives -- share the link!

Take Action

Sign C.A.R.S.' petition (so far, signed
by over 117,000 people like you):
Tell CarMax to stop selling unsafe,
recalled cars to consumers

Take Action

Learn more
about the
CARS Foundation

Help tell the
world that
We NEVER Surrender!

Visit StopKillerCars.org today!

Buyer Beware! Auto dealers use
forced arbitration
to get away with cheating customers

Even when car dealers flagrantly violate consumer protection laws, you may not be able to get justice. That's because almost 100% of car dealers stick "forced arbitration" clauses into their contracts. If they cheat you, and you try to take them to court, they can just laugh at you. That's because they can get your case kicked into arbitration -- a secret, rigged process that favors big, corrupt lawbreakers. The dealer often gets to choose the arbitration firm, and even the arbitrator who hears your case. Unlike judges, arbitrators are perfectly free to ignore the law.

Dealers claim that arbitration is quick. But Jon Perz in San Diego had to wait over 8 years in "arbitration limbo" before he finally got justice, after Mossy Toyota sold him an unsafe car. CARS produced a short video exposing what happened. More than 1.3 million people have watched our video on YouTube:

See the billboard CARS displayed
right next to Mossy Toyota's car lot,
and read more about how Jon finally won.

UsedCarNightmare.org

Used Car Nightmare logo