Consumers for
Reliability and

Consumer Complaint Surveys

Annual consumer complaint survey released in 2013
by Consumer Federation of America
National Association of Consumer Agency Administrators
and North American Consumer Protection Investigators

Top Ten Consumer Complaints in 2012

#1   Auto -- misrepresentations in advertisements or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes.

Read survey report:

Better Business Bureau Reports
New and used car dealers (combined) were the most-complained-about businesses in America -- AGAIN.

See Better Business Bureau's report

Auto- related complaints among Top Five consumer complaints filed at the FTC
"The Federal Trade Commission received more than 1.8 million gripes from consumers last year about identity theft, used-car sales and advance-fee loans, among others. That marked a 24 percent increase from 2010 and the fifth straight year that the number of complaints rose.....

Consumer complaint No. 4: Auto-related

No one wants a lemon of a car. So it's not surprising that the most auto gripes are over the sales of new and used cars, according to the Federal Trade Commission.

More than 2 out of 5 auto complaints filed to the FTC last year were over new-car sales, while more than a third revolved around used-car sales. In total, consumers submitted 77,435 auto-related complaints in 2011."

-- by Lucy Lazarony,, June 6, 2012

Read more: Top 5 consumer complaints filed with Federal Trade Commission


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C.A.R.S. Mission
CARS is a national, award-winning,
non-profit auto safety and consumer
advocacy organization working to
save lives, prevent injuries, and
protect consumers from
auto-related fraud and abuse.

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Take Action
Stop California car dealers from selling
unsafe, unrepaired recalled used cars to consumers
Cars that ignite into flames, or with steering wheels that lock up, wheels that fall off, axles that break, or air bags that fail to inflate in a crash. All under a safety recall. None of them fixed. Just waiting for sale on a car lot near you.

Think this should be illegal?

Send a message to your state legislator:
Stop car dealers from selling unsafe, recalled used cars to consumers

Buyer beware: NEVER trust that a dealer will have the safety recall repairs performed before selling you a car that is being recalled. Dealers are so eager to make a buck, fast, they are unwilling to delay sales long enough to get the safety recall repairs done -- for FREE.

Plus -- dealers are actively opposing legislation in Washington, DC and in California that would prohibit them from renting, selling, leasing, or loaning unsafe, recalled vehicles to consumers, unless the safety recall repairs have been performed first.

CARS’ tips on how to buy a safe, reliable used car — without having to risk going to a dealer:

Top 12 used car buying tips

Dealers playing “used car roulette” with customers’ lives — and opposing legislation to make them stop

Did a dealer sell you an unsafe, recalled car? We want to hear your story. Contact CARS

Buyer Beware! Auto dealers' one-
sided contracts can ruin your life
Even if the dealer breaks the law, you might not be able to get justice. Forced arbitration clauses hidden in the fine print can keep you tied up for years. The dealer even gets to pick the arbitrator who hears your case. Here's what happened to a car buyer in San Diego:
Think this is outrageous? Call your member of Congress at 202-224-3121, and urge them to vote for the Arbitration Fairness Act. More about the AFA, now pending before Congress:
Here's what we're doing to bring
more attention to Jon's plight:
Used Car Nightmare logo

Jon Perz has started a new petition
on the website
You're invited to check it out and send a message letting Mossy Toyota know what you think.
used car nightmare petition

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