Consumers for
Reliability and
Safety ®

Consumer Complaint Surveys

Annual consumer complaint survey released in 2014
by Consumer Federation of America
National Association of Consumer Agency Administrators
and North American Consumer Protection Investigators

Top Ten Consumer Complaints in 2013

#1   Auto -- misrepresentations in advertisements or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes.

Read survey report: Annual consumer complaint survey released in 2014

Better Business Bureau
In 2013, new and used car dealers (combined) were the most-complained-about businesses in America -- AGAIN. The BBB reported receiving over 3.9 MILLION consumer complaints about auto dealers.

1,527,489 -- consumer complaints about new car dealers
2,389,345 -- consumer complaints about used car dealers

See Better Business Bureau's report: US BBB 2013 Statistics Sorted by Industry

Auto- related complaints among Top Five consumer complaints filed at the FTC
Auto- related complaints rank again among the Top Ten consumer complaints consumers filed with the Federal Trade Commission. The federal agency has authority over auto dealers and their practices, and took action to curb false advertising. The agency received more than 82,700 auto-related consumer complaints during 2013.

Consumer complaint No. 7: Auto-related

Read more: Top 10 consumer complaints filed with the Federal Trade Commission in 2013

Have an auto-related complaint? Here's where to file it at the FTC. Under categories, on the right side of the page, click on "other," then click on "automobile."   FTC Complaint Assistant


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C.A.R.S. Mission
CARS is a national, award-winning,
non-profit auto safety and consumer
advocacy organization working to
save lives, prevent injuries, and
protect consumers from
auto-related fraud and abuse.

to everyone who has supported CARS' work, including the more than 573,500 people who have contributed financially to CARS, signed or shared CARS' petitions, and / or posted personal comments.

Read more here

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Buyer Beware: CarMax sells cars with killer safety defects.
Advertises cars passed "rigorous inspection" and qualify as "CarMax Quality Certified" without getting safety recall defects fixed.

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We DO Count!
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Take Action
Sign CARS' petition: Tell CarMax to stop selling unsafe, recalled cars to consumers
Buyer beware!  
NEVER trust that a dealer will have the safety recall repairs performed before selling you a car that is being recalled. Dealers are so eager to make a buck, fast, they are unwilling to delay sales long enough to get the safety recall repairs done -- for FREE.

Plus -- dealers are actively opposing legislation in Washington, DC and in California that would prohibit them from renting, selling, leasing, or loaning unsafe, recalled vehicles to consumers, unless the safety recall repairs have been performed first.

CARS' tips on how to buy a safe, reliable used car — without having to risk going to a dealer:

Top 12 used car buying tips

Dealers playing "used car roulette" with customers' lives — and opposing legislation to make them stop

Did a dealer sell you an unsafe, recalled car? We want to hear your story. Contact CARS

Buyer Beware! Auto dealers' one-
sided contracts can ruin your life
Even if the car dealer breaks the law, you might not be able to get justice. Forced arbitration clauses hidden in the fine print can keep you tied up for years. The dealer often gets to pick the arbitrator who hears your case. CARS exposed how a dealer abused arbitration, after selling Jon Perz an unsafe car. CARS' video has received over 1.3 million views on YouTube. Jon and his attorney eventually won, but because of forced arbitration, Jon had to wait 8 years for justice:
Think this is outrageous? Call your member of Congress at 202-224-3121, and urge them to vote for the Arbitration Fairness Act. More about the AFA, now pending before Congress:
Here's what we're doing to bring
more attention to Jon's plight:
Used Car Nightmare logo

Jon Perz has started a new petition
on the website
You're invited to check it out and send a message letting Mossy Toyota know what you think:
used car nightmare petition

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