Consumers for
Auto
Reliability and
Safety ®

Consumer Complaint Surveys

Annual consumer complaint survey released in 2014
by Consumer Federation of America
National Association of Consumer Agency Administrators
and North American Consumer Protection Investigators

Top Ten Consumer Complaints in 2013

#1   Auto -- misrepresentations in advertisements or sales of new and used cars, lemons, faulty repairs, leasing and towing disputes.

Read survey report: Annual consumer complaint survey released in 2014
 

 
Better Business Bureau
In 2013, new and used car dealers (combined) were the most-complained-about businesses in America -- AGAIN. The BBB reported receiving over 3.9 MILLION consumer complaints about auto dealers.

1,527,489 -- consumer complaints about new car dealers
2,389,345 -- consumer complaints about used car dealers

See Better Business Bureau's report: US BBB 2013 Statistics Sorted by Industry
 

 
Auto- related complaints among Top Five consumer complaints filed at the FTC
Auto- related complaints rank again among the Top Ten consumer complaints consumers filed with the Federal Trade Commission. The federal agency has authority over auto dealers and their practices, and took action to curb false advertising. The agency received more than 82,700 auto-related consumer complaints during 2013.

Consumer complaint No. 7: Auto-related

Read more: Top 10 consumer complaints filed with the Federal Trade Commission in 2013

Have an auto-related complaint? Here's where to file it at the FTC. Under categories, on the right side of the page, click on "other," then click on "automobile."   FTC Complaint Assistant

 

 
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C.A.R.S. Mission
CARS is a national, award-winning,
non-profit auto safety and consumer
advocacy organization working to
save lives, prevent injuries, and
protect consumers from
auto-related fraud and abuse.

THANK YOU!
to everyone who has supported CARS' work, including the more than 573,500 people who have contributed financially to CARS, signed or shared CARS' petitions, and / or posted personal comments.

Read more here
 

 
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CarMax sells cars with deadly
safety defects.
More than 630,000 viewers have
watched this ABC 20/20 excerpt
on CARS' YouTube channel,
catching CarMax on camera:

Take Action
 
Join our campaign on Facebook!
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Take Action
Sign C.A.R.S.' petition: Tell CarMax to stop selling unsafe, recalled cars to consumers
 

 
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about the
CARS Foundation
 
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Help tell the
world that
We NEVER Surrender!
 
 
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Visit StopKillerCars.org today!
 

 
Buyer Beware! Auto dealers use
forced arbitration
to get away with cheating customers
Even when car dealers flagrantly violate consumer protection laws, you may not be able to get justice. That's because almost 100% of car dealers stick "forced arbitration" clauses into their contracts. If they cheat you, and you try to take them to court, they can just laugh at you. That's because they can get your case kicked into arbitration -- a secret, rigged process that favors big, corrupt lawbreakers. The dealer often gets to choose the arbitration firm, and even the arbitrator who hears your case. Unlike judges, arbitrators are perfectly free to ignore the law.

Dealers claim that arbitration is quick. But Jon Perz in San Diego had to wait over 8 years in "arbitration limbo" before he finally got justice, after Mossy Toyota sold him an unsafe car. CARS produced a short video exposing what happened. More than 1.3 million people have watched our video on YouTube:
See the billboard CARS displayed
right next to Mossy Toyota's car lot,
and read more about how Jon finally won.

 
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